Easy way to find out the INVESTOR of your loan in your short sale

Maryann Little from Short Sale Mitigation explains how to find out the investor of the loan BEFORE you start your short sale.  This way you can start your short sale off correct from the beginning.




500 West Cummings Park Dr. #2400
Woburn, MA 01801

Call Maryann today for assistance on your next short sale or if you are in default

Posted in Bankruptcy and Short Sales Short Sales Massachusetts New Hampshire by Maryann Little VP Mitigation - Short Sales Massachusetts New Hampshire. Comments Off on Easy way to find out the INVESTOR of your loan in your short sale
Broker Nick Aalerud & Maryann Little Short Sale Mitigation, LLC AA Premier Properties, LLC Serving Massachusetts and New Hampshire Homeowners with short sale negotiation.

Short Sale Negotiation SUCCESS with 7 liens, and undischarged mortgage resolved

Maryann Little from Short Sale Mitigation explains how one property came to her with 7 liens, including 3 undischarged mortgages, welfare liens, executions and all was cleared and approved for an amazing Plaistow NH homeowner had struggled since she had lost her husband.

http://massachusettslossmitigation – our Realtor Site
http://shortsalemitigation.net – our homeowner site

500 West Cummings Park Drive #2400
Woburn MA 01801
Call Maryann at 978-384-0032 if you are in default and don’t know what to do or you have a short sale listing you need assistance with

Posted in Uncategorized by Maryann Little VP Mitigation - Short Sales Massachusetts New Hampshire. Comments Off on Short Sale Negotiation SUCCESS with 7 liens, and undischarged mortgage resolved
We negotiate short sales in Massachusetts and New Hampshire with many lenders such as, GMAC, Bank of America, AHMSI, Seterus, Wells Fargo, ASC, Chase, Select Portfolio, HSBC and many more.

Massachusetts Service Member finally has his mortgage discharged two years after Ditech issued it.

I’m so happy to announce that we can update my previous post.  We were doing a short sale negotiation with Carrington as the servicer.  When we pulled title, there was a Ditech second mortgage on title that had been DISCHARGED two years earlier.  We contacted Ditech to ask them if they were planning on recording their discharge and were told that the owner OWED the entire mortgage amount???? No, I’m looking at a 1099C where you discharged the mortgage.  In Massachusetts a servicer has 45 days to record the mortgage after discharge.   It had been TWO YEARS.  We fought and fought and they would not discharge.  They kept saying they, “made a mistake” – Well honor your mistake.  The division of banking in Massachusetts did finally help.  ALL IS now right in the world of Short Sale Mitigation.

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Posted in Uncategorized by Maryann Little VP Mitigation - Short Sales Massachusetts New Hampshire. Comments Off on Massachusetts Service Member finally has his mortgage discharged two years after Ditech issued it.

Massachusetts Property Owner and Active Military Vet had Mortgage Discharged Now Ditech says it’s still DUE

Massachusetts Property Owner and Active Military Vet had Mortgage Discharged Now Ditech says it’s still DUE!

I’m LIVID!  I’m beyond LIVID!!! I want everyone to understand what a servicer seems to be able to do in this country.  First, we all make mistakes.  I get that.  In short sales, we see mistakes all the time, but you know what we do?  We correct them.  We apologize and make it right.  I certainly think my Active Military Homeowner, should get the same treatment, but no.  Second, this whole transaction has completely opened my eyes as to how useless complaining to an entity that is supposed to help the consumer seems to be.  I have complained to the Consumer Finance Protection Bureau (which in all honesty has been slipping for the past 3 years – it’s almost worthless to complain to them) – The AG’s office – through their complaint area and then DIRECTLY to Maura Healey, and also to the Division of Banking, which initially didn’t even read the complaint because their response made no sense, then they very abruptly yelled at me and said they don’t take complaints on behalf of a third party, yet have a third party area you can fill in on their complaint form, but then I complained to the Commissioner himself. Terence McGinnis.  Let me tell you, this was yesterday, and so far a BIG FAT NOTHING from any of them.

Lastly I faxed the complaint to Elizabeth Warren’s office.  Nothing, zip, nada, zilch, – WHY BOTHER?!?!?!

What’s the point?  The point having these agencies to help the small consumer if no one responds or helps.  When I spoke to Maura Healey’s rep, this was his response:

From: Maryann Little
Sent: Monday, September 24, 2018 12:38 PM
To: Name removed for privacy
Subject: RE: Assignment of file

Hey XXX,  XXX indicated it takes two weeks to assign.  Is that not true?

Sent: Monday, September 24, 2018 1:36 PM
To: Maryann Little
Subject: RE: Assignment of file



It can take two weeks, but then again that can really vary depending on how many cases we have and how urgent some of the complaints are. Cases with scheduled foreclosure dates, for example, are assigned almost immediately and the number of cases we receive with scheduled foreclosure dates can affect how quickly the other cases get assigned.


Does this homeowner have a scheduled foreclosure date? I didn’t see any indication that there was one scheduled.




From: Maryann Little
Sent: Friday, October 5, 2018 2:54 PM
Subject: RE: Assignment of file

Hi , I’m still waiting for someone to be assigned to the complaint I filed for XXX Pawtucket BLVD Lowell –  XXXXXXXX (active military) In the interim I filed a CFBP complaint.  Ditech forgave his loan in 2016, and this obviously affects his taxes in a big way.  Then they just sent this:
It was a mistake.  We tried to notify homeowner for two years.

Please let me know when someone will be assigned.

Warmest regards,

Maryann Little, VP Short Sale Mitigation

From: Maryann Little
Sent: Friday, October 12, 2018 10:36 AM
Subject: FW: Assignment of file
Importance: High


I realize the AG’s office assigns these file by urgency, but Mr. XXXX is now in a situation where he has short sale approval with the first lien holder to close on his home and because of the undischarged mortgage can’t.  Is there any way you can expedite this file getting assigned to someone at the AG’s office?

Warmest regards,

Maryann Little, VP Short Sale Mitigation
Short Sale Mitigation, LLC
AA Premier Properties, LLC
500 West Cummings Park (Mail goes to our PO Box 585, Plaistow, NH address)
Suite 2400
Woburn, MA 01801
Direct phone line  9 7 8 –  3 8 4 –  0 0 3 2
Our private fax line 6 0 3  – 5 0 5  – 4 6 4 2



I just looked at the record and it looks like it was determined that the homeowner needs an attorney for this issue. There is a letter on file that appears to have been sent to you and was sent to 500 West Cummings Park in Woburn. Did you receive that?

I pretty much left it at that point.

No I never received it.  Also, if my homeowner had the means to get an attorney, wouldn’t he have done that in the first place?   Isn’t that what the Attorney General’s office is FOR?
“The Massachusetts Attorney General’s Office is an advocate and resource for the people of Massachusetts in many ways, including protecting consumers, combating fraud and corruption, investigating and prosecuting crime, and protecting the environment, workers, and civil rights.”

I am so angry at this. Why is no one helping this man who had his mortgage DISCHARGED in 2016, but the servicer never recorded the discharge.

Ditech’s response?  Oh we made an error and tried for over two years to get in touch with the borrowers.  Both my borrowers say they have NEVER been contacted by Ditech.

Yesterday, I sent a letter to all of them including Elizabeth Warren

Here is a draft of the letter I sent:

Dear Maura, Joel, and Terence,

I write to you today with concern over a client I’m advocating for who is actively serving in our military and went to sell his house in Lowell Massachusetts only to find a mortgage on title that he had  discharge paperwork for in 2016.  XXXXXX and XXXXX have run into financial issues.  XXXXX is now actively serving on a base in New Jersey.  He and XXXXX are upside down with their mortgage.  Facing foreclosure for him would cause duress as foreclosures can threaten security clearance.  He did the right thing and attempted a short sale.  When title was pulled, a second mortgage appeared that had been discharged in 2016, so this mortgage was not negotiated.  We attempted to get the discharge finally recorded from Ditech and were told – They made a mistake and the entire balance is still due – however, at no point did Ditech reach out to Sonya or Will to notify them of this.  Both of them paid TAXES on the discharged debt and went on with their lives.   Only until they went to sell their property, did they run into an issue.

I want to let you know I reached out separately to the AG’s office, CFPB, and DOB only to receive no help or substandard assistance.  When we complained to the DOB, initially I was told I could not speak on XXXX’s behalf, even though Terence, on your intake form there is a place for a third party to be listed.  Eventually XXXXX did file the complaint himself, and still has not received a response as to why a mortgage that should have been discharged in February 2017 was still on title (Lenders have 45 days to record a discharge after debt has been settled in Massachusetts – that never happened).

Maura I went to the AG’s office and waited over two weeks for it to be assigned.  It was never assigned.  I wrote in to one of your attorneys who said a letter was mailed to my office that Will needed an attorney.  We came to the AG’s office because Mr. XXXXX does not have money for representation.   I have always had excellent results with your office, and was shocked by this response.

Joel, I filed TWO complaints with the CFPB.  One immediately was sent back to us via Ditech that we were not authorized on the account which of course we were because we already had communication from them.  We filed a second complaint and included our authorization only to be told, they made a mistake???? No one actually looked at the complaint, but merely got a response from the company and closed the complaint, whether Ditech’s response was right or wrong, didn’t seem to matter.

This mistake has cost both XXX and XXX taxes, time and now we have short sale approval from their primary bank and Ditech will not record the discharge that should have been done last February, so they are threatening his current sale.

I understand each of your entities receive MULTIPLE complaints a day, and you field thousands of consumer grievances, however it seems as if because of that no one is taking time to look at these issues.  I’ve been asked by Mr. XXX to  bring this to all of your attentions one last time and see what, if any recourse he has here?  Is this it?  Can a bank just say, hey we made a mistake and you owe us thousands of dollars because of OUR ERROR.  The sheer fact that Mr. XXX is serving his country should be of some merit to Ditech to possibly do the right thing and just record the discharge.

My apologies for a lengthy letter, however it is very important to me that all of the facts about the issue are fully understood.  I wish not to complicate your day, but do need someone to actually help Mr. XXX.  Is it ok for a servicer to discharge a mortgage and then not record it?  Then say it was all a mistake?  This doesn’t seem right on any level.

I do appreciate all of your time in this matter.

Warmest regards,

Maryann Little, VP Short Sale Mitigation
Short Sale Mitigation, LLC
AA Premier Properties, LLC
500 West Cummings Park (Mail goes to our PO Box 585, Plaistow, NH address)
Suite 2400
Woburn, MA 01801

So far, not sure if anyone will help, but we will keep pursuing the recording of this discharge as much as we can.

Thanks for listening and PLEASE SHARE!!!!

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Posted in Negotiation Short Sales Massachusetts New Hampshire by Maryann Little VP Mitigation - Short Sales Massachusetts New Hampshire. Comments Off on Massachusetts Property Owner and Active Military Vet had Mortgage Discharged Now Ditech says it’s still DUE

Massachusetts Loss Mitigation GONE WRONG! – Goldman Sachs – Shellpoint and the AG’s office

Massachusetts Loss Mitigation GONE WRONG!

Loss Mitigation – most people don’t know really what this term means, but for those who work in Short Sales or in the default department of a bank it’s as familiar as morning coffee.

I haven’t posted much this year.  We were busy getting our Realtor website for Massachusetts Loss Mitigation up and running.  Nick and I are sometimes two ships passing in the night and between work, family and our speaking engagements, it’s hard to get my thoughts wrapped around writing a post.  Today is different.  I felt compelled to share a letter from one of my homeowners.  Some days we go on autopilot negotiating short sales in Massachusetts.  Our team has a very intense approach to these sales.  Not everything is a slam dunk, but for the most part, we are getting short sales approved month after month.  Interestingly the battle hasn’t changed much since 2008, which is sad.

I guess the #1 thing that would prevent your property from selling short would have to be not coming to an agreement on the value.  That was probably the case in 2008 and is still the case in 2017.  We have not progressed on this issue.  The system for valuation of property is still flawed.  The worst part is even when it’s not flawed, it makes no sense.  For example, I had a Wells Fargo loan we were negotiating on a property in Exeter, New Hampshire I believe.  This was a few years back but the offer on the property from what I can recall was under $100,000.  The counter from the bank was over $200,000.  How did this happen you might ask?  Well, I had to make a lot of noise.  I called Freddie Mac who was the investor of the loan.  I really do like the people at Freddie Mac. They haven’t become robots like their Fannie Mae counterparts.  They are also normally VERY realistic when it comes to determining value.  Anyways, after calls to Freddie, and Wells and almost 30 days wasted, it was determined the value that everyone was using at Wells was from an old outside, exterior assessment from two years prior.  Thankfully, we all realized the error, but not before the homeowner had gotten so stressed from the process they ended up filing bankruptcy to end the sale. (We still negotiate short sales after bankruptcy in Massachusetts and New Hampshire, but this homeowner had had enough) Unfortunately, Wells and Freddie lost out at that point, as it was too late.

My post today is in part because my seller in Western, Massachusetts has had enough.  I’m at a loss.  Out of frustration last weekend he wrote to Maura Healy (our Attorney General), Elizabeth Warren (one of the Senator’s in Massachusetts who has fought the big banks), Richard Cordray (Director of the Consumer Protection Finance Bureau), Lloyd Bankfien (the INVESTOR of his mortgage at Goldman Sachs and their CEO) and Saul Sauders, the CEO of Shellpoint his servicer.

What was his COMPLAINT?

He is selling his Massachusetts Short Sale, in the western part of the state and the servicer (Shellpoint)

Swamscott Massachusetts Short Sale

Massachusetts short sale approval

valued the property at $37,000 (This was for an for an EXTERIOR REPORT) and a month later at $38,000 (For an INTERIOR REPORT)  – The buyer’s offer price was $52,500.  This seems like a win win for Shellpoint, the investor (Goldman Sachs by way of MTGLQ, LP investors) and my homeowner.

The crux?  Shellpoint countered $75,000 in July of 2017 and then $80,000 in August.  His question in this, and mine is Why?  Why would a servicer counter a borrower more than double the amount of the valuation?   Keep in mind when you and I buy a property, and we need a mortgage, what is the first thing the bank does? They order an appraisal.  That dictates the value and how much of a loan I can take out.  Why is it when someone NEEDS a home valuation for loss mitigation purposes, all bets are off?  This poor man will be FORCED into foreclosure because Goldman Sachs is willing to LOSE money.  Do you know what a bank or investor gets when a property is foreclosed upon that doesn’t have mortgage insurance?  NOTHING.  Unless a third party buyer comes forward to pay towards the loss, they truly get nothing.  Why would you take NOTHING, when you could have SOMETHING for the sale?  We are getting Shellpoint and Goldman the value of the property.  Why would you counter to a point no one would pay?

Interestingly I called Goldman, and I also emailed the CEO, no response.  We faxed and my borrower emailed them and, no response.  We emailed the CEO of Shellpoint, no response, so my homeowner wrote the following to the following people:

UPDATE:  Maura Healy responded immediately saying a representative would contact him.  So far that hasn’t happened.

Dear Elizabeth Warren, Richard Cordray, Maura Healey, Lloyd Blankfein, and Saul Saunders


I’m writing today over concerns I’ve had with Shellpoint who is the servicer of the property I own at XXXXXXXXXXXXX (redacted for privacy)  Massachusetts.  This property has been in foreclosure and a sale was stopped in order for a loss mitigation review (Short Sale) –

May 1st this year, a short sale package was sent to Shellpoint for review.  On May 22nd we were told the auction would be postponed until June to try to review the short sale package.  At this point we were very satisfied.

On 5/30 we spoke to Jesse in Loss Mitigation at Shellpoint and were told Shellpoint needed to NET $45,000.  At this point we went back to the buyer and countered to get Shellpoint that amount.  The buyer agreed to increase his offer to net that amount to Shellpoint.  On 6/12 we escalated a title issue to Shellpoint which we never heard back from.  The estates show a multitude of predeceased children and how all their heirs conveyed their interest to the property.  Somewhere there is a title policy tied to the Countrywide mortgage and there is an attorney-agent already that has issued a policy.  To date NO ONE from Shellpoint has responded about this issue.

We submitted an increased offer of $52,500 to Shellpoint with a HUD and this was able to NET Shellpoint the $45,000.  We waited.

On 6/14 We spoke to Sandra Martinez who said SHELLPOINT MADE A MISTAKE AND THE COUNTER OFFER WAS $75,000.  That is quite a costly mistake.  We had asked if an interior valuation was ordered as the house is in shambles.  The foundation is sinking and cracked.  It needs thousands of dollars of renovations.   We were told it was not and we escalated again.

On 6/15 we sent an email to Jack Navarro, Saul Saunders, Tuongvy Hoang and Escalations regarding this crazy counter offer.  Not one person got back to us.  We followed up again on 6/16 and nothing.  In the meantime we were calling into Shellpoint as well, and then sent a third email on 6/20.  On 6/21 we received the Exterior appraisal and a letter from Wendall Hayes at Shellpoint, letting us know the investor of the loan, and stating that they needed to NET $75,000, and it didn’t matter what the assessment ($37,000) came in at for the property.  He included the assessment which I have a copy of.

On 6/26 we spoke to Shamarion Trevino who said that Shellpoint would now order an interior appraisal.

This gave us some hope, but it was also very confusing.  If the exterior report came in at $37,000 and the counter offer was $75,000 NET then what would happen when an interior valuation was done?  It would surely be less money, and maybe they would finally review my house for what the value truly was.

On 6/29 we reached out to Shamarion again to ask WHY an exterior assessment would be countered SO HIGH if that wasn’t what the value truly was.  We did not hear back from her.

On 7/10 we were sent the INTERIOR appraisal. This showed the property was worth $38,000.

In July the file was submitted to the investor for approval. We thought this was good news.  We had to get a new proof of funds from the buyer, but that was the only hold up.  On 7/26 and 7/26 we followed up with Shamarion to see where the file was at.  On 7/26 Shamarion indicated the value had been sent to their client for review.

My understanding of this is it went to MTGLQ Investors, LP for them to look at based on the above.

We called in weekly and finally on 8/14 had an update that the INVESTOR countered at $80,000.

This makes zero sense.  Why would the counter be $4000 more?  Yes the interior was $1000 higher, but not $4000.

I do not know the workings of Goldman Sachs, which I understand owns MTGLQ Investors, LP, but do they actually review their investments?  In what world would something with two independent valuations stating the property worth UNDER $40,000 be countered double the amount?  How does this help their investors?

If this property were to foreclose, it would be a complete loss.  They could never put it on the market to get $80,000 unless they were going to put thousands into it.

On 8/15 we reached out to Lloyd Blankfein, and didn’t have a response.  We called Goldman Sachs and left a message.  We also reached out to Shamarion at Shellpoint and Wendall Hayes on 8/17 – no one responded.  We reached out again on 8/21 to them and also reached out to Lloyd again.  So far NO ONE has responded to this.  My last attempt was on 8/22.

When a property owner buys a home, an appraisal is done, and the loan is typically capped at the appraisal amount.  I cannot buy a home that was appraised at $300,000 and buy it for $400,000 just because the seller wants that amount, so why should the reverse be any different?  What are the laws regarding loss mitigation valuations?  If a property value is $38,000, why would a lender counter over double that amount?  That would immediately put the buyer at risk.

There is a HUGE issue here.  I’m going to be forced into foreclosure.  Why would a servicer and investor even ORDER a valuation if they weren’t going to accept an offer from a buyer within a threshold of that amount?  How is this good for anyone?  It’s not good for me the homeowner, it’s not good for Goldman Sach’s investors, and realistically the only entity I see it good for is Shellpoint because they have wasted months and months and I’m sure they get paid monthly to service the loan.  So the longer this loan is on the books, the more money they must make.  This ENTIRE PROCESS IS ABSURD!

I would like someone to respond at this point and explain to me why I’ll be forced to foreclosure for a property valued at $38,000, which everyone knows is the value and yet the servicer is demanding $80,000.  There must be some regulation of valuations for people exploring loss mitigation efforts.  It seems to me just about everyone loses out here.  I would like it if someone would contact myself or my third party contact (Listed below) I would appreciate it.


Sincerely (XXXXX homeowner in Massachusetts – protected for Privacy)

(owner of)

home in Massachusetts

Shellpoint Loan #


Third Party Negotiation Contact:

Maryann Little

Short Sale Mitigation




To date 9/6 – no one has responded but Maura Healy.  Unfortunately, her rep never contacted the homeowner

On the internet this is published here:
Goldman Sachs Group, Inc., its current subsidiaries and affiliates, including MTGLQ Investors, LP and Goldman Sachs Mortgage Company (GSMC), recently reached a comprehensive agreement with the Department of Justice (DOJ) and others that primarily addresses actions and practices related to the marketing, structuring, arrangement, underwriting, issuance and sale of residential mortgage backed securities (RMBS).  Goldman Sachs is committed to helping homeowners who are struggling to make their home loan payments.  If you are having trouble making your home loan payments, you may qualify for additional relief through special limited programs offered under this agreement.  Please contact Shellpoint Mortgage Servicing for additional information about loan modification or settlement options available as part of this Agreement.

The CFPB did respond.  It was a complete joke.  I’m fairly certain they didn’t read my homeowner’s complaint because if they had, they would have seen some glaring errors.  I’m attaching Shellpoint’s response which I just received.  Shellpoint contends they are going of a May valuation.  This must have been an external evaluation.  That valuation showed the property value at $166,000, however the July valuation shows it’s worth $37,000 and the August valuation shows it’s worth $38,000.  Do you see why this is still a HUGE issue in loss mitigation?

Here is Shellpoint’s CANNED RESPONSE:








I don’t think even Shellpoint reviewed the information.

Unfortunately, this poor gentleman will end up in foreclosure because NO ONE is paying attention.




MASSACHUSETTS SHORT SALE HAFA program has ended for all Loss Mitigation efforts

Do not promise your short sale homeowners a moving incentive until we talk to them.  Here’s why!

Short Sale Negotiation Approval in Brockton MASSACHUSETTS

Short Sale Negotiation Approval in Brockton MASSACHUSETTS

Our loss mitigation efforts in Brockton, Massachusetts finally paid off.  This sale came in while I was away and Nick did the intake.  I called this woman when I was back because I became highly aware she had an auction scheduled on her property.  The property was listed with Keith Shaw out of Keller Williams.  I called Keith immediately and asked him to firesale price the property, which is tough on any property backed by Fannie Mae.  Fannie out of any investor has unrealistic opinions of short sale values and tends to want more than a property is worth.  This many times can send a homeowner right to foreclosure.  The problem with this particular property is we couldn’t get more even if we had tried.

This property in Brockton Massachusetts had been on the market two additional times with other Realtors and overall had been on the market over 800 + days over the span of three years.  Unfortunately Fannie does not look at this information so this was going to be an uphill battle.

Bank of America was the servicer.  If anyone has worked with BOA you know that their processes are SO cumbersome and slow things down to a crawl.   Most short sales an be submitted and approved in less than 60 days, but with BOA, the paperwork is a noose around your neck.  Just to INITIATE a short sale with Bank of America you need a minimum of about 8-10 pages including a realtor certification form, buyer certification form, 4506T, listing agreement, and authorization.  Most of the paperwork is not necessary to start a sale.  To start a sale, servicers should just need an authorization, but that’s how Bank of America rolls.

Unfortunately, BOA prolonged collecting the required documents for months and we had kept track.  This forced the woman to another auction date that up until the day before we were fighting to get cancelled.  I’m SO grateful for the help of Will over at the Massachusetts Attorney General’s office.  Without his help, this short sale could not have gotten approved nor, reviewed.  All loss mitigation efforts on this short sale had slowed to a crawl with this servicer.

The homeowner ended up not on writing to the CEO of Fannie, but also the CEO of BOA.  This sale was the epitome of poor communication and progress and unfortunately BOA’s Equator system only hinders their document collection process.  Especially when we are asked for the same certification 3X being told it’s illegible, when it was clearly legible to all parties on our side of the transaction.  The worst about BOA and Fannie is we have to do double the effort between Homepath and Equator and it does NOTHING to help or speed the Massachusetts Loss Mitigation transaction but make more work.

This sale was started in May with 3 auction stops, and I am happy to say finally getting approved today.  Thank you to Maria in our office who worked so hard, AND especially Keith Shaw out of Keller Williams for sticking with the sale and seeing it through.

Our Massachusetts Short Sale homeowner is very happy with our negotiation efforts.


Plymouth MA #SHORTSALE APPROVED in less than 14 days!

Plymouth MA #SHORTSALE APPROVED in less than 14 days!

Yes! We had a short sale approved in less than 14 days from submission to approval.  Keep them coming like that.


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Posted in Approvals by Maryann Little VP Mitigation - Short Sales Massachusetts New Hampshire. Comments Off on Plymouth MA #SHORTSALE APPROVED in less than 14 days!